Trust & safety screens
Four key moments: the house rules, checking an item before paying, reporting a scam, and the feedback gate before buying again.
CHouse rules panel & listing banner Help page, sign-up and every listing
House rules
Simple rules that keep 500k+ Somerset members safe. Break them and you're out.
RULE 1
See it. Test it. Then pay.
Items must be seen in person and shown working before any money changes hands.
RULE 2
No deposits. Ever.
Never ask for, pay or take a deposit to "hold" an item. Taking a deposit = permanent ban.
RULE 3
Report anything dodgy
Listings with multiple community reports are hidden until a moderator checks them.
Listing page banner: Only pay once you've seen this item and checked it works. No deposits, and sellers who take one are banned.Read house rules
ACheck before you pay Button disabled until ticked
BReport a scam Reasons, details & auto-hide note
Check before you pay
Confirm this before marking the item as bought.
Grey 3-seater sofaSeller: Lucy M. · Glastonbury · Cash on collection
£95
House rules: only hand over money once you've seen the item and checked it works. No deposits. Never pay or take a deposit to "hold" an item. Taking a deposit means a ban.
Tick the box to continue
Once tickedMark as bought
Seen in person and tested
Report a scam or problem
Reporting: "Smartphone 128GB, unlocked, boxed" · £340
What's wrong?
Tell us more
Add screenshots of messages (optional)
Your report is anonymous. Listings reported by several community members are hidden automatically until a moderator reviews them. Asking for a deposit breaks our house rules and leads to a ban.
DLeave feedback to buy again Shown when a buyer taps "I want this" with a purchase still awaiting feedback
Leave feedback to buy again. You have 1 purchase waiting for feedback.
How did your last purchase go?
Your feedback appears on the seller's profile and helps keep the community honest.
Kids' balance bike, age 2–4Bought from Amy W. · Wellington · Collected 3 Oct 2026
£25
Rate the seller
Good
Something went wrong? Report a problem instead
Takes 30 seconds
How the safety rules work
Check before you pay: buyers confirm they've seen and tested the item before they can mark it as bought. That's what triggers the feedback request.
Feedback gate: buyers can't start another purchase until they've left feedback on the last one, so every sale gets reviewed.
Community reports: once a listing gets reports from several different members, it's hidden until a moderator reviews it.
Deposits: asking for or taking a deposit breaks the house rules. Confirmed cases lead to a permanent ban.